If for any reason you cannot point to your site in your web browser, here is a list of things you can do to troubleshoot the problem. It is recommended that you follow the steps in the order presented.

Try surfing other sites

Try pointing to other sites in your browser. It's entirely possible your ISP is experiencing connectivity problems, in which case the issue is with your Internet connection rather than your site's connectivity.

Ask a friend to point to your site

Ask a friend (who preferably uses a different ISP than you) to try pointing to the site. It will be a good indication as to whether the problem is with your connection or your ISP.

Check that your DNS has fully propagated

If you have just recently set up your hosting account with us, your site DNS records may not have fully propagated yet. It generally takes 12-24 hours (occasionally up to 72 hours) for nameservers around the world to see changes in your DNS records. If you need a temporary URL for testing your site prior to going live, use our Support email system to make this request. Otherwise, it just means you will need to wait a little longer for DNS to fully propagate.

Make sure your DNS is configured properly

Ensure that you have properly configured your DNS records in your domain name account. Login to your account at your domain registrar and double-check the nameservers. You can also perform a whois online to check the records attached to your domain.

Check our Network Status Page

Point your browser to our Network Status Page. The URL is listed in the table at the top of this page. This is where we post any known issues concerning our network.

Ping your site

Try pinging your site. Ping is a program that "bounces" a request off of another computer/server over the internet to see if the remote computer is responding. To ping your site, click Start>Run and enter command on Win95/98/ME systems or cmd for NT/2000/XP, then click OK. At the command prompt, type ping yoursite.com (where yoursite.com is your actual domain) and hit Enter. The results will show 4 attempts to send a packet to your site. If your site is reachable, it will show no lost packets.

Do a traceroute

Perform a traceroute on your site. A traceroute is a utility which allows you to trace your connection to a server/computer. It measures the time it takes to reach each point needed for the connection. There are many online tools which will allow you to perform the traceroute. Alternatively, you can do it yourself. To traceroute your site, click Start>Run and enter command on Win95/98/ME systems or cmd for NT/2000/XP and click OK. Then type tracert yoursite.com (where yoursite.com is your actual domain). Hit Enter on your keyboard. The results will show you the number of hops between your local computer and your site server. It can give you a good indication of any connectivity disruption along the way.

Send in a support request

If all else fails, send in a support message to our Help Desk. The URL for contacting our Support team is listed in the table at the top of this page.